Cancellation, quality, and refund policy

Fresh flowers and custom arrangements are perishable and cannot be returned after delivery. Approved solutions for a verified quality or fulfillment issue may include replacement, partial credit, or refund depending on the circumstances.

Contact the studio within 24 hours of delivery and provide the order number, a description of the concern, and clear photographs when possible. This gives the studio a fair opportunity to understand the condition of the flowers and respond promptly.

Call as soon as possible to request a cancellation or change. A full cancellation may be available before flowers are purchased, prepared, or dispatched. Custom work, event orders, completed designs, and orders already in transit may be non-cancellable or may only qualify for a partial adjustment.

If Lina Flowers cannot complete a confirmed delivery because of a studio error, the studio will work with the customer on redelivery, replacement, credit, or refund. Incorrect addresses, unavailable recipients, denied access, or missing delivery instructions may require a new delivery fee.

Approved card refunds are returned to the original payment method. Financial institutions control posting time after a refund is issued. Call (818) 855-1155 with the order number for the fastest review.